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Navigate Your Queries: Explore Our FAQ Section

Whether you're seeking guidance on account management, troubleshooting tips, or general inquiries about our services, our FAQ section is designed to streamline your experience and provide you with the insights you're looking for.

When I signed up I didn’t receive my password

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If you haven't received your password after signing up, it might have landed in your junk or spam folder. Our continuous system upgrades can sometimes cause such issues.

If not found there, feel free to reach out to us via email at [email protected] or by phone at +1-866-778-3796, .

How do I contact you?

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For immediate assistance, click the Live Support Button or reach out via email at [email protected], or by phone at +1-866-778-3796, .

How many methods of payment can I use?

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We accept all major credit cards and bank account payments for your subscription. Additionally, we also welcome Money Orders in USD. For more details on payment methods, please contact us via email at [email protected] or by phone at +1-866-778-3796, .

I want to cancel but I can't remember how I paid.

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If you're unable to recall your payment method, we're here to help. Please contact us via email at [email protected] or by phone at +1-866-778-3796, .

My account hasn’t been upgraded but I paid for it. What happened?

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If your account hasn't been upgraded despite making the payment, consider checking with your financial institution to ensure the transaction went through. For payments made via mail, it may take a few days to reflect in your account.

I can't find the answer to my question.

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If you can't find the answer to your query, double-check our FAQ page. If your query remains unresolved, reach out to us via phone at +1-866-778-3796, or email at [email protected], and we'll promptly address your concerns.

Metric Index Ltd., 3 Kirby Drive, Chellaston, Derby, DE73 6AD, United Kingdom, COMPANY NUMBER: 10144409, VAT NUMBER: 256635876

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